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Shipping policy

Shipping & Delivery

At Avelon Hide, we take immense pride in crafting premium leather jackets and luggage built to endure. Every piece is carefully inspected, conditioned, and packaged with precision to ensure it arrives at your door in flawless condition. Below you will find full details regarding our shipping locations, processing timelines, delivery rates, and import policies across the United Kingdom, the United States, and Europe.

1. Order Processing & Dispatch Timelines

All standard orders are processed and dispatched within 1 to 2 business days (Monday through Friday, excluding public holidays). Orders placed over the weekend or on public holidays will be queued for processing on the following business day.

During peak promotional periods, seasonal releases, or holiday rushes, processing times may extend up to 3 business days. Once your package is scanned into the carrier network, you will receive an automated shipping confirmation email complete with a live tracking number.

2. Shipping Destinations, Delivery Times & Rates

We offer reliable, fully tracked courier delivery across the UK, US, and EU through our trusted logistics partners (including DHL Express, FedEx, UPS, and DPD). Rates and estimated transit times are outlined below:

  • United Kingdom:
    • Standard Shipping (2–4 Business Days): Complimentary on orders over £150 | £5.95 for orders under £150.
    • Express Courier (1–2 Business Days): £9.95 flat rate.


  • United States:
    • Standard Priority (3–5 Business Days): Complimentary on orders over $200 | $12.00 for orders under $200.
    • Express Air (2–3 Business Days): $22.00 flat rate.


  • European Union:
    • Standard EU Shipping (3–5 Business Days): Complimentary on orders over €200 | €10.00 for orders under €200.
    • Express EU Courier (2–3 Business Days): €18.00 flat rate.

3. Customs, Duties, and Import Taxes (DDP)

We operate on a Delivered Duty Paid (DDP) basis for all shipments delivered to the UK, the US, and countries within the European Union. This means:

  • All applicable local sales taxes, VAT, import duties, and customs fees are calculated and collected directly at checkout.
  • No Surprise Fees: You will not be charged any additional customs duty, brokerage, or import fees upon delivery. The final cost displayed at checkout is guaranteed to be your total expense.

4. Signature Requirements & Courier Security

Due to the high craftsmanship and premium value of our full-grain leather goods, all shipments require an adult signature upon delivery. If you are unavailable at the time of delivery, the carrier will leave a door card with instructions to reschedule delivery or collect your package from a secure local collection point.

Please note: We do not ship to P.O. Boxes, APO/FPO military addresses, or parcel lockers, as a physical street address is necessary to obtain a valid delivery signature.

5. Order Tracking & Status Updates

Once dispatched, you can follow your shipment's journey in real time using the tracking link supplied in your shipping confirmation email. If your tracking status shows no updates for more than 4 business days or displays an unexpected error, please reach out directly to our customer care team at support@avelonhide.com with your order number.

6. Address Corrections & Failed Deliveries

Please double-check your delivery address before completing your purchase. Address updates can only be guaranteed if requested within 1 hour of placing the order.

If a parcel is returned to our warehouse due to an incorrect address, missing unit number, or failure to collect after multiple delivery attempts by the courier, the original shipping fees will be non-refundable, and additional re-shipping costs may apply to re-send the order.

7. Lost, Stolen, or Damaged Packages

Every shipment leaving the Avelon Hide workshop is fully insured in transit. In the rare event that your item arrives damaged, or if your package is declared lost by the carrier:

  • Damaged on Arrival: Contact us within 48 hours of receipt with clear photographs of the damaged shipping box and the affected leather goods.
  • Lost in Transit: If your tracking shows delivered but you have not received it, check with housemates or neighbors first. If it remains missing, notify us within 5 business days so we can open a formal investigation with the carrier and arrange a replacement or refund.

8. Contact Us

For any further questions regarding logistics, transit times, or special delivery requests, please email our support team at avelonhidestore@gmail.com. We are committed to making sure your experience with Avelon Hide is seamless from checkout to unboxing.