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Orders
Below are some of are common questions about orders
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 1 hour of purchase at support@avelonhide.com. Once an order has entered processing or dispatch, modifications can no longer be made.
How do I know my order has been confirmed?
Once your purchase is completed, you will immediately receive an order confirmation email containing your order details and reference number. If you don't see it within a few minutes, please check your spam/junk folder.
What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. Depending on your region (UK, US, or EU), local buy-now-pay-later options such as Klarna may also be available at checkout.
Will I have to pay import duties or extra taxes?
No unexpected fees! For customers in the UK, the US, and the EU, all applicable taxes and import duties are calculated and included at checkout, so your order arrives directly to your doorstep with no additional fees upon delivery.
How do I make sure I choose the right size?
Every jacket product page includes a detailed Size Guide with exact chest, shoulder, and sleeve measurements. Since our jackets are tailored from genuine top-grain leather, we recommend measuring over light clothing or reaching out to our team for custom size guidance before placing your order.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship?
Avelon Hide proudly ships directly to customers across the United Kingdom, the United States, and countries throughout Europe.
How long does delivery take and how much does it cost?
Standard delivery typically takes 2–4 business days within the UK, 3–5 business days to the US, and 3–5 business days across Europe. Express shipping options and exact delivery costs are calculated at checkout. We also offer free standard shipping on orders over a set threshold in each currency.
How can I track my shipment?
As soon as your package leaves our warehouse, you will receive a dispatch confirmation email containing a direct tracking link. You can use this link anytime to monitor your shipment's journey in real time.
Do I need to sign for my package?
Yes. Because of the high value and premium quality of our leather jackets and bags, all shipments require a signature upon delivery to ensure your items arrive safely.
What should I do if my shipment is delayed or lost?
All Avelon Hide shipments are fully insured during transit. If your tracking status stops updating or your parcel is delayed beyond the estimated delivery window, please reach out to our customer support team so we can investigate and resolve it promptly.